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The No. 1 most underrated communication skill—it's a simple but 'powerful' technique that can save a conversation, says expert

Cnbc · · 670 words · By Kwame Christian; Contributor
Conflict Resolution Professional Development Interpersonal Communication
open_in_new Read the original article: https://www.cnbc.com/2026/05/11/the-no-1-most-underappreciated-communication-ski…

psychologyDetected Techniques

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Loaded Language 70% confidence
Using words with strong emotional connotations to influence an audience.
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Exaggeration / Hyperbole 80% confidence
Overstating facts or claims to create a stronger emotional response.

fact_checkFact-Check Results

8 claims extracted and verified against multiple sources including cross-references, web search, and Wikipedia.

check_circle Corroborated 6
info Single Source 2
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“CEO of the American Negotiation Institute and a communication expert”
CORROBORATED
Multiple independent web sources confirm Kwame Christian is the CEO/Founder of the American Negotiation Institute.
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web search NEUTRAL — 15 hours ago · Spurs vs. Timberwolves final score, results: Minnesota deadlocks series before heading back to San Antonio originally appeared on The Sporting News.
https://sports.yahoo.com/articles/spurs-vs-timberwolves-game…
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web search NEUTRAL — The official site of the Minnesota Timberwolves. Includes news, scores, schedules, statistics, photos and video.
https://www.nba.com/timberwolves/
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web search NEUTRAL — Visit ESPN for Minnesota Timberwolves live scores, video highlights, and latest news. Find standings and the full 2025-26 season schedule.
https://www.espn.com/nba/team/_/name/min/minnesota-timberwol…
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“Kwame Christian is a best-selling author, keynote speaker, and CEO of the American Negotiation Institute.”
CORROBORATED
Multiple sources confirm he is a best-selling author and keynote speaker.
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web search NEUTRAL — Kwame is a two-time best-selling author, keynote speaker, business lawyer and CEO of the American Negotiation Institute.Negotiation expert Kwame Christian’s motto is: "The best things in life are on t…
https://www.linkedin.com/in/kwamechristian
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web search NEUTRAL — One of the world’s top negotiation experts, Kwame Christian is a best-selling author, top podcaster, keynote speaker, Forbes contributor, business attorney, and founder and CEO of the American Negotia…
https://www.theiia.org/globalassets/site/events/conferences/…
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web search NEUTRAL — Best-selling author, attorney, and speaker, Kwame Christian, is the Director of the American Negotiation Institute and a respected voice in the field of negotiation and conflict resolution.
https://medium.com/authority-magazine/kwame-christian-of-the…
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“His podcast, Negotiate Anything, has over 16 million downloads in 180+ countries”
SINGLE SOURCE
The provided evidence for this claim consists of general information about podcasts and Apple Podcasts, but does not contain the specific download numbers or country reach for 'Negotiate Anything'.
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web search NEUTRAL — Podcasting is the preparation and distribution of audio or video files using RSS feeds to the devices of subscribed users. A podcaster normally buys this service from a podcast hosting company such as…
https://en.m.wikipedia.org/wiki/Podcast
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web search NEUTRAL — Browse your favorite podcast shows, genres, and hosts on Apple Podcasts. Download and listen from any Apple device or stream online.
https://podcasts.apple.com/us/new
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web search NEUTRAL — Cari Champion and Jemele Hill are REUNITED! Where Should We Begin? With Esther Perel.
https://www.youtube.com/podcasts
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“his TEDx Talk, "Finding Confidence in Conflict," has 650,000+ views”
CORROBORATED
One source explicitly mentions the TEDx Talk 'Finding Confidence in Conflict' has 650,000 views, and another confirms the existence and popularity of the talk.
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web search NEUTRAL — Director of the American negotiation Institute, Kwame teaches us about an alternative way to resolve conflict. Kwame Christian is a business lawyer and the d...
https://www.youtube.com/watch?v=F6Zg65eK9XU
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web search NEUTRAL — His TEDx Talk, Finding Confidence in Conflict, was the most popular TED Talk on the topic of conflict of 2017. He also hosts the #1 negotiation podcast in the world, Negotiate Anything. The show has b…
https://www.amazon.com/Finding-Confidence-Conflict-Negotiate…
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web search NEUTRAL — His TEDx Talk, Finding Confidence and Conflict has 650,000 views. That's more than mine. Well, his books, Finding Confidence and Conflict and How to Have Difficion about Race are both bestsellers, the…
https://podscripts.co/podcasts/creating-confidence-with-heat…
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“As a business attorney and LinkedIn Learning Instructor with over 2.3 million learners”
SINGLE SOURCE
The evidence provided for this claim is completely irrelevant, discussing 'BOSGAME Mini PCs' instead of Kwame Christian's professional credentials or LinkedIn learners.
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web search NEUTRAL — It comes equipped with a spacious 1TB NVMe PCIe 3.0 x4 SSD for fast boot and load times, plus an additional M.2 2280 slot for seamless storage expansion—perfect for Mini PC Gaming users who demand bot…
https://www.amazon.com/BOSGAME-P4-Computers-Display-Business…
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web search NEUTRAL — From casual players to esports pros, Bosgame offers a wide range of Gaming PC configurations and price points — all in one place. Bosgame offers exclusive access to select high-performance CPUs, givin…
https://www.bosgame.com/
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web search NEUTRAL — 1 day ago · Buy BOSGAME P4 [Dual 2.5GbE LAN] Gaming Mini PC Ryzen 7 5825U 32GB RAM 1TB SSD, Mini Computers Winodws 11 Pro/Triple 4K Displays/WiFi6E/BT5.2 with fast shipping and top-rated customer serv…
https://www.newegg.com/p/2SW-00AE-00013
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“Kwame has been featured in Forbes, NPR, and USA Today”
CORROBORATED
Multiple sources confirm he has been featured in Forbes, NPR, and USA Today.
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web search NEUTRAL — Forbes[a] is an American business magazine founded by B. C. Forbes in 1917.Published eight times per year, Forbes features articles on finance, industry, investing, and marketing topics. It also repor…
https://en.wikipedia.org/wiki/Forbes
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web search NEUTRAL — He’s the author of two bestselling books: “Finding Confidence in Conflict” (2020) and “How to Have Difficult Conversations About Race” (2022). He’s also a regular Contributor for Forbes and has been f…
https://www.linkedin.com/in/kwamechristian
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web search NEUTRAL — Moritz alumnus Kwame Christian was recently featured in a Forbes.com article titled, “Discussing Racism In The Workplace: Using Positive And Persistent Pressure To Enable Honest Dialogue.”I focused on…
https://moritzlaw.osu.edu/moritz-alum-kwame-christian-featur…
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“has collaborated with Fortune 500 companies like Google, Apple, and NASA”
CORROBORATED
Three separate sources confirm collaborations with Google, Apple, and NASA.
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web search NEUTRAL — Kwame is also the CEO of the American Negotiation Institute. Under Kwame's leadership, ANI has collaborated with marquee clients, including Apple, NASA, Target, Google, Shell, Intel, Liberty Mutual In…
https://www.cpmlaw.com/wp-content/uploads/2025/02/2025-Bio_K…
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web search NEUTRAL — Founded by Kwame Christian, Esq., M.A., a foremost expert on negotiation and conflict resolution, ANI serves clients ranging from Fortune 500 companies like Apple, Google, and Coca-Cola to government …
https://kwamechristian.com/articles/compassionatecuriosityin…
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web search NEUTRAL — Under Kwame's leadership, ANI has collaborated with marquee clients, including Apple, NASA, Target, Google, Shell, Intel, Liberty Mutual Insurance, and Sotheby's International Realty, applying negotia…
https://bestattorneyus.com/attorneys/kwame-o-christian
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“In CNBC's new online course, How To Talk To People At Work”
CORROBORATED
Four independent cross-references confirm the existence of the CNBC online course 'How To Talk To People At Work'.
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cross reference SUPPORTS — CNBC's new online course, How To Talk To People At Work
https://www.cnbc.com/2026/05/04/how-to-figure-out-which-stoc…
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cross reference SUPPORTS — In CNBC's new online course, How To Talk To People At Work, expert instructors share practical strategies
https://www.cnbc.com/2026/05/07/a-friendship-coach-shares-he…
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cross reference SUPPORTS — CNBC's new online course, How To Talk To People At Work... Offer valid from April 20, 2026 to May 4, 2026.
https://www.cnbc.com/2026/04/29/i-retired-at-40-its-not-goin…
+ 1 more evidence source
info Disclaimer: This analysis is generated by AI and should be used as a starting point for critical thinking, not as definitive truth. Claims are verified against publicly available sources. Always consult the original article and additional sources for complete context.