fullscreen

eFinder

eFinder

Home › Conflict Resolution › Article

The No. 1 most underrated communication skill—it's a simple but 'powerful' technique that can save a conversation, says expert

Cnbc · · 670 words · By Kwame Christian; Contributor
Conflict Resolution Professional Development Interpersonal Communication
headphones Listen to the eFinder podcast briefing
Generate a natural audio summary of this story
Daily briefing

What to know about Conflict Resolution

Picture this: You've midway through a difficult conversation or negotiation.

Claims checked 8
Techniques found 2
Topics 3

Coverage spectrum

Coverage gap: Low Left coverage
Left0%
Center89%
Right11%

9 sources compared across this story cluster. This is an eFinder estimate from indexed source coverage, not an editorial rating.

What happened

Picture this: You've midway through a difficult conversation or negotiation.

Why it matters

The other person has just about pushed you to your limit, maybe with an off-hand comment or a string of subtle digs.

Common ground

Your brain calls to mind that perfect zinger.

Perspective signals

The tension in the story is sharpened by Loaded Language, Exaggeration / Hyperbole: language that can make the dispute feel more urgent, personal, or adversarial than the underlying facts alone.

open_in_new Read the original article: https://www.cnbc.com/2026/05/11/the-no-1-most-underappreciated-communication-ski…

psychologyPropaganda Techniques Detected

eFinder identified 2 propaganda techniques in this article. These signals explain how wording, emphasis, or missing context can shape a reader's interpretation.

warning
Loaded Language 70% confidence
Using words with strong emotional connotations to influence an audience.
Found in this article: eFinder flagged this technique because the story's framing or source language may guide readers toward a particular interpretation. Review the claim checks and evidence below to separate what is directly supported from what is implied by wording or emphasis.
Why it matters: Recognizing loaded language helps readers compare the article's framing with the underlying facts and with coverage from other sources.
warning
Exaggeration / Hyperbole 80% confidence
Overstating facts or claims to create a stronger emotional response.
Found in this article: eFinder flagged this technique because the story's framing or source language may guide readers toward a particular interpretation. Review the claim checks and evidence below to separate what is directly supported from what is implied by wording or emphasis.
Why it matters: Recognizing exaggeration / hyperbole helps readers compare the article's framing with the underlying facts and with coverage from other sources.

fact_checkClaims Checked

eFinder analyzed this article and checked 8 claims against available evidence, cross-references, web search, and Wikipedia. Here is what the fact-checking layer found.

check_circle Corroborated 6
info Single Source 2
info
Claim 1: “His podcast, Negotiate Anything, has over 16 million downloads in 180+ countries”
SINGLE SOURCE
The provided evidence for this claim consists of general information about podcasts and Apple Podcasts, but does not contain the specific download numbers or country reach for 'Negotiate Anything'.
travel_explore
web search NEUTRAL — Podcasting is the preparation and distribution of audio or video files using RSS feeds to the devices of subscribed users. A podcaster normally buys this service from a podcast hosting company such as…
https://en.m.wikipedia.org/wiki/Podcast
travel_explore
web search NEUTRAL — Browse your favorite podcast shows, genres, and hosts on Apple Podcasts. Download and listen from any Apple device or stream online.
https://podcasts.apple.com/us/new
travel_explore
web search NEUTRAL — Cari Champion and Jemele Hill are REUNITED! Where Should We Begin? With Esther Perel.
https://www.youtube.com/podcasts
check_circle
Claim 2: “Kwame Christian is a best-selling author, keynote speaker, and CEO of the American Negotiation Institute.”
CORROBORATED
Multiple sources confirm he is a best-selling author and keynote speaker.
travel_explore
web search NEUTRAL — Kwame is a two-time best-selling author, keynote speaker, business lawyer and CEO of the American Negotiation Institute.Negotiation expert Kwame Christian’s motto is: "The best things in life are on t…
https://www.linkedin.com/in/kwamechristian
travel_explore
web search NEUTRAL — One of the world’s top negotiation experts, Kwame Christian is a best-selling author, top podcaster, keynote speaker, Forbes contributor, business attorney, and founder and CEO of the American Negotia…
https://www.theiia.org/globalassets/site/events/conferences/…
travel_explore
web search NEUTRAL — Best-selling author, attorney, and speaker, Kwame Christian, is the Director of the American Negotiation Institute and a respected voice in the field of negotiation and conflict resolution.
https://medium.com/authority-magazine/kwame-christian-of-the…
check_circle
Claim 3: “his TEDx Talk, "Finding Confidence in Conflict," has 650,000+ views”
CORROBORATED
One source explicitly mentions the TEDx Talk 'Finding Confidence in Conflict' has 650,000 views, and another confirms the existence and popularity of the talk.
travel_explore
web search NEUTRAL — Director of the American negotiation Institute, Kwame teaches us about an alternative way to resolve conflict. Kwame Christian is a business lawyer and the d...
https://www.youtube.com/watch?v=F6Zg65eK9XU
travel_explore
web search NEUTRAL — His TEDx Talk, Finding Confidence in Conflict, was the most popular TED Talk on the topic of conflict of 2017. He also hosts the #1 negotiation podcast in the world, Negotiate Anything. The show has b…
https://www.amazon.com/Finding-Confidence-Conflict-Negotiate…
travel_explore
web search NEUTRAL — His TEDx Talk, Finding Confidence and Conflict has 650,000 views. That's more than mine. Well, his books, Finding Confidence and Conflict and How to Have Difficion about Race are both bestsellers, the…
https://podscripts.co/podcasts/creating-confidence-with-heat…
check_circle
Claim 4: “has collaborated with Fortune 500 companies like Google, Apple, and NASA”
CORROBORATED
Three separate sources confirm collaborations with Google, Apple, and NASA.
travel_explore
web search NEUTRAL — Kwame is also the CEO of the American Negotiation Institute. Under Kwame's leadership, ANI has collaborated with marquee clients, including Apple, NASA, Target, Google, Shell, Intel, Liberty Mutual In…
https://www.cpmlaw.com/wp-content/uploads/2025/02/2025-Bio_K…
travel_explore
web search NEUTRAL — Founded by Kwame Christian, Esq., M.A., a foremost expert on negotiation and conflict resolution, ANI serves clients ranging from Fortune 500 companies like Apple, Google, and Coca-Cola to government …
https://kwamechristian.com/articles/compassionatecuriosityin…
travel_explore
web search NEUTRAL — Under Kwame's leadership, ANI has collaborated with marquee clients, including Apple, NASA, Target, Google, Shell, Intel, Liberty Mutual Insurance, and Sotheby's International Realty, applying negotia…
https://bestattorneyus.com/attorneys/kwame-o-christian
check_circle
Claim 5: “In CNBC's new online course, How To Talk To People At Work”
CORROBORATED
Four independent cross-references confirm the existence of the CNBC online course 'How To Talk To People At Work'.
compare_arrows
cross reference SUPPORTS — CNBC's new online course, How To Talk To People At Work
https://www.cnbc.com/2026/05/04/how-to-figure-out-which-stoc…
compare_arrows
cross reference SUPPORTS — In CNBC's new online course, How To Talk To People At Work, expert instructors share practical strategies
https://www.cnbc.com/2026/05/07/a-friendship-coach-shares-he…
compare_arrows
cross reference SUPPORTS — CNBC's new online course, How To Talk To People At Work... Offer valid from April 20, 2026 to May 4, 2026.
https://www.cnbc.com/2026/04/29/i-retired-at-40-its-not-goin…
+ 1 more evidence source
check_circle
Claim 6: “CEO of the American Negotiation Institute and a communication expert”
CORROBORATED
Multiple independent web sources confirm Kwame Christian is the CEO/Founder of the American Negotiation Institute.
travel_explore
web search NEUTRAL — 15 hours ago · Spurs vs. Timberwolves final score, results: Minnesota deadlocks series before heading back to San Antonio originally appeared on The Sporting News.
https://sports.yahoo.com/articles/spurs-vs-timberwolves-game…
travel_explore
web search NEUTRAL — The official site of the Minnesota Timberwolves. Includes news, scores, schedules, statistics, photos and video.
https://www.nba.com/timberwolves/
travel_explore
web search NEUTRAL — Visit ESPN for Minnesota Timberwolves live scores, video highlights, and latest news. Find standings and the full 2025-26 season schedule.
https://www.espn.com/nba/team/_/name/min/minnesota-timberwol…
info
Claim 7: “As a business attorney and LinkedIn Learning Instructor with over 2.3 million learners”
SINGLE SOURCE
The evidence provided for this claim is completely irrelevant, discussing 'BOSGAME Mini PCs' instead of Kwame Christian's professional credentials or LinkedIn learners.
travel_explore
web search NEUTRAL — It comes equipped with a spacious 1TB NVMe PCIe 3.0 x4 SSD for fast boot and load times, plus an additional M.2 2280 slot for seamless storage expansion—perfect for Mini PC Gaming users who demand bot…
https://www.amazon.com/BOSGAME-P4-Computers-Display-Business…
travel_explore
web search NEUTRAL — From casual players to esports pros, Bosgame offers a wide range of Gaming PC configurations and price points — all in one place. Bosgame offers exclusive access to select high-performance CPUs, givin…
https://www.bosgame.com/
travel_explore
web search NEUTRAL — 1 day ago · Buy BOSGAME P4 [Dual 2.5GbE LAN] Gaming Mini PC Ryzen 7 5825U 32GB RAM 1TB SSD, Mini Computers Winodws 11 Pro/Triple 4K Displays/WiFi6E/BT5.2 with fast shipping and top-rated customer serv…
https://www.newegg.com/p/2SW-00AE-00013
check_circle
Claim 8: “Kwame has been featured in Forbes, NPR, and USA Today”
CORROBORATED
Multiple sources confirm he has been featured in Forbes, NPR, and USA Today.
travel_explore
web search NEUTRAL — Forbes[a] is an American business magazine founded by B. C. Forbes in 1917.Published eight times per year, Forbes features articles on finance, industry, investing, and marketing topics. It also repor…
https://en.wikipedia.org/wiki/Forbes
travel_explore
web search NEUTRAL — He’s the author of two bestselling books: “Finding Confidence in Conflict” (2020) and “How to Have Difficult Conversations About Race” (2022). He’s also a regular Contributor for Forbes and has been f…
https://www.linkedin.com/in/kwamechristian
travel_explore
web search NEUTRAL — Moritz alumnus Kwame Christian was recently featured in a Forbes.com article titled, “Discussing Racism In The Workplace: Using Positive And Persistent Pressure To Enable Honest Dialogue.”I focused on…
https://moritzlaw.osu.edu/moritz-alum-kwame-christian-featur…
info Disclaimer: This analysis is generated by AI and should be used as a starting point for critical thinking, not as definitive truth. Claims are verified against publicly available sources. Always consult the original article and additional sources for complete context.