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NS&I boss replaced as savers left waiting for millions of pounds

Fact-Check Results

“The boss of government-backed bank National Savings and Investments (NS&I) has been replaced following a scandal over lost funds.”
INSUFFICIENT EVIDENCE — No evidence in archive to confirm or refute claims about NS&I CEO resignation
“Some 37,500 people have been affected, with bereaved families facing delays accessing their relatives' premium bonds with a total value of up to £476m.”
INSUFFICIENT EVIDENCE — No evidence in archive to verify affected customer numbers or financial impact
“NS&I chief executive Dax Harkins had resigned and been replaced by former HMRC boss Sir Jim Harra.”
INSUFFICIENT EVIDENCE — No evidence in archive to confirm CEO names or succession details
“NS&I had notified the Treasury in December of 'operational failures' in tracing funds.”
INSUFFICIENT EVIDENCE — No evidence in archive to verify NS&I's December notification to Treasury
“NS&I said the issue causing the errors had been resolved and it apologised for the mistakes.”
INSUFFICIENT EVIDENCE — No evidence in archive to confirm resolution status or apology statements
“NS&I serves more than 24 million people with a range of savings and investment offers.”
INSUFFICIENT EVIDENCE — No evidence in archive to verify customer base size
“The attraction of its products is their security, with the safety of savings guaranteed by the government.”
INSUFFICIENT EVIDENCE — No evidence in archive to confirm government-backed security claims
“NS&I said in a statement that errors occurred because the search process used when handling a bereavement claim failed to identify all of its products.”
INSUFFICIENT EVIDENCE — No evidence in archive to verify technical explanation for errors
“NS&I apologises and is extremely sorry for these errors. It is working hard to ensure everybody affected is paid what is owed to them.”
INSUFFICIENT EVIDENCE — No evidence in archive to confirm apology statements or remediation efforts
“Pensions Minister Bell said that after reviewing over 34 million customer cases, the government had identified around 37,500 customers affected.”
INSUFFICIENT EVIDENCE — No evidence in archive to verify government review findings
“NS&I apologises and is extremely sorry for these errors. It is working hard to ensure everybody affected is paid what is owed to them.”
PENDING
“NS&I funds retained full government backing.”
PENDING
“NS&I said errors occurred because the search process used when handling a bereavement claim failed to identify all of its products.”
PENDING