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New Orleans becomes first major US city to use AI for 911 calls: ‘The worst idea you could think of’

Nypost · · 632 words · By Brandon Cruz
Public Safety Infrastructure Cybersecurity Vulnerabilities AI Safety and Reliability
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What to know about Public Safety Infrastructure

New Orleans becomes first major US city to use AI for 911 calls: ‘The worst idea you could think of’ See more of our coverage in your search results.

Claims checked 8
Techniques found 3
Topics 3

Coverage spectrum

Coverage gap: Low Left coverage
Left0%
Center75%
Right25%

4 sources compared across this story cluster. This is an eFinder estimate from indexed source coverage, not an editorial rating.

What happened

New Orleans becomes first major US city to use AI for 911 calls: ‘The worst idea you could think of’ See more of our coverage in your search results.

Why it matters

Add The New York Post on Google New Orleans has become the first city in the US to use artificial intelligence to answer emergency 911 calls — but critics warn it could have deadly consequences.

Common ground

The Orleans Parish Communication District — which gets over a thousand emergency dials a day, in what is among the highest volume of calls in the country — is routing the 911 calls to an AI agent that decides which ones get bumped to human dispatchers and…

Perspective signals

The tension in the story is sharpened by Loaded Language, Appeal to Fear, Exaggeration / Hyperbole: language that can make the dispute feel more urgent, personal, or adversarial than the underlying facts alone.

open_in_new Read the original article: https://nypost.com/2026/08/09/us-news/new-orleans-becones-first-major-us-city-to…

psychologyPropaganda Techniques Detected

eFinder identified 3 propaganda techniques in this article. These signals explain how wording, emphasis, or missing context can shape a reader's interpretation.

warning
Loaded Language 70% confidence
Using words with strong emotional connotations to influence an audience.
Found in this article: eFinder flagged this technique because the story's framing or source language may guide readers toward a particular interpretation. Review the claim checks and evidence below to separate what is directly supported from what is implied by wording or emphasis.
Why it matters: Recognizing loaded language helps readers compare the article's framing with the underlying facts and with coverage from other sources.
warning
Appeal to Fear 80% confidence
Building support by instilling anxiety or panic in the audience.
Found in this article: eFinder flagged this technique because the story's framing or source language may guide readers toward a particular interpretation. Review the claim checks and evidence below to separate what is directly supported from what is implied by wording or emphasis.
Why it matters: Recognizing appeal to fear helps readers compare the article's framing with the underlying facts and with coverage from other sources.
warning
Exaggeration / Hyperbole 60% confidence
Overstating facts or claims to create a stronger emotional response.
Found in this article: eFinder flagged this technique because the story's framing or source language may guide readers toward a particular interpretation. Review the claim checks and evidence below to separate what is directly supported from what is implied by wording or emphasis.
Why it matters: Recognizing exaggeration / hyperbole helps readers compare the article's framing with the underlying facts and with coverage from other sources.

fact_checkClaims Checked

eFinder analyzed this article and checked 8 claims against available evidence, cross-references, web search, and Wikipedia. Here is what the fact-checking layer found.

check_circle Corroborated 7
info Single Source 1
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Claim 1: “cybersecurity researchers successfully manipulating the voice model’s behavior with an average success rate between 79% and 96%, according to security researchers from China’s Zhejiang University, presented during May’s IEEE Symposium on Security and Privacy.”
CORROBORATED
Multiple sources (including Decrypt) confirm that researchers from Zhejiang University presented findings at the IEEE Symposium on Security and Privacy regarding the manipulation of AI voice models with a success rate up to 96%.
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web search NEUTRAL — University researchers in China have found a way to alter the behavior of AI voice models by embedding hidden commands inside audio clips that are inaudible to humans. The attack has an up to 96% succ…
https://decrypt.co/369042/inaudible-audio-attacks-hijack-ai-…
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web search NEUTRAL — The attack manipulates the AI model itself through carefully modified audio waveforms. Nearly Invisible To Humans.The Success Rates Were Alarmingly High. The research team tested the technique against…
https://www.solutions4it.co.uk/ai-voice-assistant-hijacked-b…
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web search NEUTRAL — Disturbing Success Rates Across Major AI Systems. The ramifications are concerning. Thirteen cutting-edge audio AI systems, including speech agents from Microsoft Azure and models from Mistral AI, wer…
https://www.bayontechgroup.com/blog/audiohijack-the-invisibl…
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Claim 2: “Seattle started using a similar tech in 2024 to help dispatchers decide which callers deserve a rapid response and which don’t — using it for over two years without disclosing it to the public”
CORROBORATED
Multiple sources confirm the Seattle Fire Department used AI to analyze medical 911 calls for over two years without public disclosure to help prioritize responses.
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web search NEUTRAL — Seattle’s fire department used artificial intelligence for more than two years to analyze medical 911 calls raising questions about transparency, privacy and oversight.
https://www.ems1.com/artificial-intelligence/report-finds-se…
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web search NEUTRAL — Snohomish County 911 among the first to use AI to field calls. Snohomish County 911 is embracing AI, saying it’s benefiting the public and helping dispatchers. While the new system may raise some ques…
https://www.fox13seattle.com/news/snohomish-county-911-ai-fi…
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web search NEUTRAL — Seattle introduced similar technology in 2024 to help dispatchers assess which calls require an urgent response and which involve less immediate situations. Local reports claim authorities used the te…
https://www.wideopencountry.com/911-ai-system-new-orleans/
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Claim 3: “Atlanta uses AI to help live dispatchers locate callers faster”
SINGLE SOURCE
Only one provided web search result mentions that Atlanta uses AI to assist human dispatchers in locating callers; other results discuss Arlington County or general GIS tools.
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wikipedia NEUTRAL — Carbyne Ltd. (formerly Reporty Homeland Security) is an American and Israeli technology company that develops emergency communication technologies. Carbyne provides real-time video, location, and data…
https://en.wikipedia.org/wiki/Carbyne_(company)
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wikipedia NEUTRAL — Dr. Ing. h.c. F. Porsche AG, commonly known as Porsche, is a German automobile manufacturer specializing in luxury, high-performance sports cars, SUVs and sedans, headquartered in Stuttgart, Baden-Wür…
https://en.wikipedia.org/wiki/Porsche
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wikipedia NEUTRAL — Vonage Holdings Corp. (, or simply Vonage) is an American cloud communications provider operating as a subsidiary of Ericsson. Headquartered in Holmdel Township, New Jersey, the organization was found…
https://en.wikipedia.org/wiki/Vonage
+ 3 more evidence sources
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Claim 4: “In February, one study found that bots like ChatGPT and Gemini made up false information nearly half the time, delivering it in audio that sounded convincing, according to data collected by Newsguard.”
CORROBORATED
Multiple reports cite a NewsGuard study from February stating that ChatGPT Voice and Gemini Live produced false claims approximately 45-50% of the time in audio format.
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web search NEUTRAL — By Isis Blachez, Ines Chomnalez, and Lea Marchl | Published on Feb. 19, 2026 OpenAI's ChatGPT Voice and Google's Gemini Live — audio bots that respond to users' prompts with AI-generated voices — prod…
https://www.newsguardtech.com/special-reports/chatgpt-and-ge…
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web search NEUTRAL — A NewsGuard study has found ChatGPT Voice and Gemini Live repeat false claims up to half the time, while Amazon's Alexa+ has achieved a perfect safety record.
https://winbuzzer.com/2026/02/23/chatgpt-gemini-voice-bots-s…
travel_explore
web search NEUTRAL — OpenAI's ChatGPT Voice and Google's Gemini Live — audio bots that respond to users' prompts with AI-generated voices — produced false claims with realistic, radio-style audio 45 percent of the time fo…
https://www.newsguardrealitycheck.com/p/ai-audio-bots-chatgp…
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Claim 5: “New Orleans has become the first city in the US to use artificial intelligence to answer emergency 911 calls”
CORROBORATED
Multiple independent sources (New York Post, Mashable, and other web results) confirm New Orleans is using AI to answer/triage 911 calls, with the New York Post explicitly stating it is the 'first major US city' to do so.
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wikipedia NEUTRAL — Carbyne Ltd. (formerly Reporty Homeland Security) is an American and Israeli technology company that develops emergency communication technologies. Carbyne provides real-time video, location, and data…
https://en.wikipedia.org/wiki/Carbyne_(company)
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wikipedia NEUTRAL — Motorola Solutions, Inc., is an American technology company that provides safety and security products and services. Headquartered in Chicago, Illinois, the company provides critical communications, v…
https://en.wikipedia.org/wiki/Motorola_Solutions
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wikipedia NEUTRAL — Super Bowl LX was an American football game played to determine the champion of the National Football League (NFL) for the 2025 season. The National Football Conference (NFC) champion Seattle Seahawks…
https://en.wikipedia.org/wiki/Super_Bowl_LX
+ 3 more evidence sources
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Claim 6: “the system will mainly be used when the caller is within roughly 200 meters of a crash that has already been reported and when all human call-takers are busy”
CORROBORATED
Two independent sources (Axios New Orleans and another news report) specifically confirm the 200-meter proximity to a reported crash and the condition that all human call-takers must be busy.
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wikipedia NEUTRAL — Carbyne Ltd. (formerly Reporty Homeland Security) is an American and Israeli technology company that develops emergency communication technologies. Carbyne provides real-time video, location, and data…
https://en.wikipedia.org/wiki/Carbyne_(company)
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wikipedia NEUTRAL — Gregory Kent Bovino (born March 27, 1970) is a United States Border Patrol officer who served as the commander-at-large of the Border Patrol from October 2025 to January 2026. Bovino graduated from We…
https://en.wikipedia.org/wiki/Gregory_Bovino
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wikipedia NEUTRAL — Motorola Solutions, Inc., is an American technology company that provides safety and security products and services. Headquartered in Chicago, Illinois, the company provides critical communications, v…
https://en.wikipedia.org/wiki/Motorola_Solutions
+ 3 more evidence sources
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Claim 7: “The new tool, known as AI Emergency Call Triage, was first deployed in Louisiana’s largest city in late July after being tested on its 311 hotline.”
CORROBORATED
The New York Post and other news reports explicitly name the tool 'AI Emergency Call Triage' and state it was deployed in late July after testing on the 311 hotline.
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wikipedia NEUTRAL — Ada Health was founded in 2011, by Dr. Claire Novorol, Professor Martin Hirsch, and Daniel Nathrath. Ada Health is a provider of artificial intelligence (AI) and machine learning tools. The company ha…
https://en.wikipedia.org/wiki/Ada_Health
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wikipedia NEUTRAL — Artificial intelligence in healthcare refers to the application of artificial intelligence (AI) to medical and healthcare data in areas including disease diagnosis, treatment planning,, patient monito…
https://en.wikipedia.org/wiki/Artificial_intelligence_in_hea…
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wikipedia NEUTRAL — In medicine, triage (, ; French: [tʁiaʒ]) is a process by which care providers, such as medical professionals and those with first aid knowledge, determine the order of priority for providing treatmen…
https://en.wikipedia.org/wiki/Triage
+ 3 more evidence sources
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Claim 8: “The Orleans Parish Communication District... is routing the 911 calls to an AI agent that decides which ones get bumped to human dispatchers and which get handled by the bot itself”
CORROBORATED
Web search results from Mashable and other reports confirm that the Orleans Parish Communication District (OPCD) is deploying an AI triage tool to screen and sort incoming calls to assist human dispatchers.
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wikipedia NEUTRAL — The history of New Orleans, Louisiana traces the city's development from its founding by the French in 1718 through its period of Spanish control, then briefly back to French rule before being acquire…
https://en.wikipedia.org/wiki/History_of_New_Orleans
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wikipedia NEUTRAL — Jefferson Parish (French: Paroisse de Jefferson) is a parish in the U.S. state of Louisiana. As of the 2020 census, the population was 440,781. Its parish seat is Gretna, its largest community is Meta…
https://en.wikipedia.org/wiki/Jefferson_Parish,_Louisiana
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wikipedia NEUTRAL — Uptown is a section of New Orleans, Louisiana, United States, on the east bank of the Mississippi River, encompassing a number of neighborhoods (including the similarly named and smaller Uptown area) …
https://en.wikipedia.org/wiki/Uptown_New_Orleans
+ 3 more evidence sources
info Disclaimer: This analysis is generated by AI and should be used as a starting point for critical thinking, not as definitive truth. Claims are verified against publicly available sources. Always consult the original article and additional sources for complete context.