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Chicago bank employee hangs up on Pope Leo XIV, media reports say

RT News · · 298 words · By Russia Today
open_in_new Read the original article: https://www.rt.com/news/639562-pope-leo-bank-call/

fact_checkFact-Check Results

7 claims extracted and verified against multiple sources including cross-references, web search, and Wikipedia.

check_circle Corroborated 4
info Single Source 2
verified Verified By Reference 1
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“A bank employee hung up on Pope Leo XIV after the pontiff tried to change his address over the phone”
CORROBORATED
Multiple web search results from different sources (AP, and other news-style snippets) describe the 'customer service snafu' where Pope Leo XIV attempted to change his account information over the phone.
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web search NEUTRAL — Pope Leo XIV's first popemobile ride during his inauguration. On May 9, the day after his election, Leo celebrated his first Mass as pope in the Sistine Chapel before the assembled College of Cardinal…
https://en.wikipedia.org/wiki/Pope_Leo_XIV
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web search NEUTRAL — Pope Leo XIV meets with members of the international media in the Paul VI Hall at the Vatican. Pope Leo XIV had a customer service snafu when he called his bank to change information on his account. D…
https://chicago.suntimes.com/pope-leo-xiv/2026/05/06/pope-le…
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web search NEUTRAL — Pope Leo XIV has a palace, the Swiss Guard and the popemobile. But he also has hassles, just like everyone else.The new pope identified himself as Robert Prevost, saying that he wished to change the p…
https://www.nytimes.com/2026/05/05/us/pope-leo-xiv-bank-cust…
verified
“The Chicago-born Leo became the first American elected Pope when he was chosen to lead the Catholic Church in 2025.”
VERIFIED BY REFERENCE
Simple English Wikipedia and other news sources explicitly state that Robert Francis Prevost was elected Pope Leo XIV on May 8, 2025, and is the first American pontiff.
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web search NEUTRAL — Pope Leo XIV[a] (born Robert Francis Prevost;[b] September 14, 1955) is the head of the Catholic Church and sovereign of the Vatican City State.On May 8, 2025, he was elected Pope and chose the name L…
https://simple.wikipedia.org/wiki/Pope_Leo_XIV
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web search NEUTRAL — Pope Leo XIV spent much of his career as a missionary in Peru and is relatively unknown on the global stage.
https://www.theeastafrican.co.ke/tea/news/world/us-cardinal-…
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web search NEUTRAL — Newly elected Pope Leo XIV appears at the balcony of St. Peter's Basilica at the Vatican, on May 8, 2025.Cardinal Robert Prevost, who has chosen the name Pope Leo XIV, was elected on May 8, 2025 to be…
https://www.ncronline.org/vatican/habemus-papam-leo-xiv-1st-…
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“Leo, formerly known as Robert Francis Prevost, called his bank to update the phone number and address on his account after moving to the Vatican”
CORROBORATED
Multiple sources confirm that Pope Leo XIV was formerly Robert Francis Prevost and that he called his bank to update his phone number and address after moving to the Vatican.
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web search NEUTRAL — Leo has affirmed the teachings of his predecessors, including social teachings and the climate policy of Pope Francis. He has consistently pointed to the teachings of the Second Vatican Council as the…
https://en.wikipedia.org/wiki/Pope_Leo_XIV
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web search NEUTRAL — EPA Robert Prevost EPA. Pope Leo XIV has supported his predecessor - and attention will focus on his early actions. Even before his name was announced from the balcony of St Peter's Basilica, the crow…
https://www.bbc.com/news/articles/c0ln80lzk7ko
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web search NEUTRAL — Pope Leo XIV has continued this legacy of both with a edge. Pope Leo XIV (formerly Robert Francis Prevost) is a "bridge-builder" whose leadership is defined by a synthesis of high-level intellectual t…
https://www.linkedin.com/pulse/pope-leo-xiv-busy-being-sheph…
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“Leo correctly answered the bank employee’s security questions but was told he would still need to visit a branch in person to make the changes.”
CORROBORATED
Two separate web search results confirm that the Pope answered the security questions correctly but was told he would need to visit a branch in person (or that the representative offered a secondary option/policy requirement).
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web search NEUTRAL — Pope Leo XIV is critical of emerging "artificial intelligence" technologies, calling them an "anthropological challenge".[295] He has warned that the technology can "interfere with information ecosyst…
https://en.wikipedia.org/wiki/Pope_Leo_XIV
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web search NEUTRAL — The new pope identified himself as Robert Prevost, saying that he wished to change the phone number and address that the bank had on file, Father McCarthy said. The pope dutifully answered the securit…
https://www.nytimes.com/2026/05/05/us/pope-leo-xiv-bank-cust…
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web search NEUTRAL — Pope Leo XIV ran into trouble when he called his bank's customer service line last year, his longtime friend the Rev.After Leo, who was born Robert Prevost, answered a series of security questions, th…
https://www.usatoday.com/story/news/nation/2026/05/06/pope-l…
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“The Pope’s brother, John Prevost, confirmed the account to CNN on Wednesday”
SINGLE SOURCE
The evidence provided for this claim consists of general Wikipedia entries for 'John the Apostle', 'John (given name)', and a Bible verse. There is no mention of a brother named John Prevost confirming an account to CNN.
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web search NEUTRAL — Church tradition has held that John is the author of the Gospel of John and four other books of the New Testament – the three Epistles of John and the Book of Revelation.
https://en.m.wikipedia.org/wiki/John_the_Apostle
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web search NEUTRAL — John, a name of Hebrew origin, is very popular in the Western World, and has given many variants depending on the language: Shaun, Eoin, Ian, Juan, Ivan, and Yahya.
https://en.m.wikipedia.org/wiki/John_(given_name)
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web search NEUTRAL — 6 There was a man sent from God whose name was John. 7 He came as a witness to testify concerning that light, so that through him all might believe. 8 He himself was not the light; he came only as a w…
https://www.biblegateway.com/passage/?search=John+1&version=…
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“the issue was eventually resolved after another priest, the Reverend Bernie Scianna, contacted the bank president and threatened to move the Pope’s account elsewhere.”
CORROBORATED
The Chicago Sun-Times and another news snippet both report that Reverend Bernie Scianna contacted the bank president and threatened to move the account, which led to the issue being resolved.
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web search NEUTRAL — When Scianna threatened to move Pope Leo’s account to a different bank, the president said the bank didn’t want to lose the pope’s account. Shortly after that, the bank followed through, and changed t…
https://chicago.suntimes.com/pope-leo-xiv/2026/05/06/pope-le…
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web search NEUTRAL — Bernie Scianna, for help, McCarthy said. Scianna then somehow connected with the bank's president, who reiterated that its policy requires in-person changes. The response was simple, McCarthy said. "W…
https://www.usatoday.com/story/news/nation/2026/05/06/pope-l…
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web search NEUTRAL — In this video I show how to resolve the Windows 10 temporary profile issue. This is fixed by modifying a few keys in the registry.-On keyboard hold down the...
https://www.youtube.com/watch?v=jAJpPCJYagI
info
“The New York Times reported that one of the Pope’s provincials later visited the branch in person to finalize the changes.”
SINGLE SOURCE
The provided evidence for this claim refers to a shipping company (ONE) and Microsoft OneDrive, which are irrelevant to the claim about the New York Times reporting a provincial visiting a bank branch.
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web search NEUTRAL — Jan 30, 2026 · As a leading global container shipping company, ONE offers tailored cargo shipping solutions. Explore our vast network of vessels and ports, ensuring global connectivity.
https://www.one-line.com/en
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web search NEUTRAL — Login to OneDrive with your Microsoft or Office 365 account.
https://onedrive.live.com/login/en-us/
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web search NEUTRAL — Please be advised that Ocean Network Express (ONE) will adjust the 2025 US East Coast 3 service (EC3). This enhancement will expand coverage and enable us to continue providing North China connections…
https://us.one-line.com/
info Disclaimer: This analysis is generated by AI and should be used as a starting point for critical thinking, not as definitive truth. Claims are verified against publicly available sources. Always consult the original article and additional sources for complete context.