“A company that operates call centres on behalf of several state agencies has been taken to the Commission for Conciliation, Mediation & Arbitration (CCMA) by a former employee who accuses it of unjustly restricting bathroom breaks in a bid to increase productivity.”

“Former employee Npsisi Mabanya says Alteram Solutions — which runs call centres for the Unemployment Insurance Fund (UIF), Compensation Fund, Road Accident Fund and others — created “an intolerable working environment”.”

“She has lodged an unfair dismissal case with the CCMA, claiming she stained her clothing while menstruating as she waited for permission from a team leader to go to the toilet.”